The challenge
The Queensland Police Service (QPS) is very proactive in training its officers, so that they better equipped to fulfil their duties.
To organise this training, QPS has taken to SharePoint Online as way of advertising courses for potential applicants to view and then apply to attend.
Although the move to SharePoint Online did make things easier, there was a need to streamline the process and make it more efficient. The problems faced included:
- Applications being received by email, which then had to be forwarded to other personnel to approve or register
- Delays in decisions
- No trace of progress for an application
- Applications not being acknowledged and officers missing the opportunity to attend training
The task
QPS reached out to 365 Evergreen to help them use Microsoft 365 and the Power Platform to tackle the inefficiencies of their existing processes within the South Brisbane district.
What we did
To help the QPS achieve its goals, 365 Evergreen leveraged the existing SharePoint site that was developed by the SBD team and added additional functionality:
- A canvas app that allowed applicants to view more details about courses
- An application form for applicants to complete and submit
- Workflows that notified senior officers of applications
- An interface for senior officers to approve applications and leave comments
- Workflows to update details in SharePoint and notify applicants of the outcome
The outcome
The process for managing course applications has been significantly improved, with a big reduction in turnaround time and resources.
To date, this solution has been rolled out to three QPS districts and the intent is to roll out the solution to all QPS regions within the next few months.
No Responses